As an international group, Atlas Copco needed to re-evaluate its current IT procurement strategy and had to start searching for a new flexible partner who could meet their requirements.
Atlas Copco is a Swedish industrial company that was founded in 1873. It manufactures industrial tools and equipment. Globally Atlas Copco employs 34,000 people and generates a turnover in excess of €8 billion.
For several years Atlas Copco embraced the idea of operational leasing for their IT estate. However, the needs of an international group resulted in a search for a more flexible partner who could simplify and lighten the administrative burden on the customer. The previous process involved the creation of a new contract for each order that was processed – even for a single PC. This resulted in the customer having to deal with 2/3 contracts per month, which inevitably led to administrative and operational inefficiencies.
The management was faced with a growing need for efficiency and high-performance technology in order to achieve business objectives. CHG-MERIDIAN simplified the administrative process by taking away the need for multiple contracts per month and replacing them with 2 annual contracts of varying durations. Furthermore, CHG-MERIDIAN’s flexibility with regards to providing billing by cost centre. In addition to an attractive total cost of ownership (TCO) made their proposition a compelling one for the customer.
“In CHG-MERIDIAN we have found a partner who listens to our needs and can provide a solution tailored to the characteristics of our company. The collaboration has been established for a few years now, and I can say that we have achieved a good level of operational efficiency for meeting daily IT-related demands in a timely manner. The procurement of goods is handled quickly, usually within 24 hours, and processing times are really quite short.”
Giovanni Colombo, IT Manager South East Europe, ATLAS COPCO Italia