Today, employees expect their employer to provide a modern digital workplace that is equipped with the latest technology, is available 24/7, and enables them to complete their tasks from anywhere. Technical and commercial management need to work hand in hand if companies are to benefit from the digital workplace too.
When there is a lack of skilled workers, applicants can make considerable demands of their future employers. Not only will they expect performance-based pay but also the option to work remotely and under a system of working time based on mutual trust, to ensure a good work-life balance. To be able to offer such flexible models, companies need a state-of-the-art working environment: the digital workplace. This allows employees to work more efficiently by giving them access to their processes and data around the clock and from anywhere in the world.
The expectations for such a digital workplace are high. Employees expect nothing less than powerful cutting-edge technologies, such as cloud computing, and applications that are as easy to use as a consumer app, i.e. they must provide an optimal user journey and enable fast and efficient working – both on a desktop PC and on the go. Naturally, the IT technology and applications used must also be kept up to date and upgraded as required.
The hardware has to be right too. Employees expect reliable, high-quality equipment, such as desktop PCs, smartphones, tablets, laptops, monitors, and printers, that enable them to work effortlessly. If an asset fails, then a pre-configured replacement should be ready so that work can continue seamlessly.
Mobile devices provided by the employer should also be enabled for personal use. There is a perfect solution to this: COPE (corporate-owned, personally enabled). With this model, the company provides employees with mobile devices that can also be used outside of work. This type of model increases flexibility and productivity, and can boost employee satisfaction. At the same time, it guarantees the security of business and personal data.
The examples show that delivering digital workplaces, adapting existing processes, and managing individual components (software, server, devices) throughout the lifecycle is complex and ties up a lot of resources. It starts with the selection and procurement of IT equipment, IT solutions, and apps, then moves on to commissioning, maintenance, and support, and finishes with the rollback and secure data erasure at the end of the lifecycle.
There are also administrative aspects that need to be considered, such as planning and controlling the costs of devices, technology, software, and connectivity, and ensuring maintenance and support over the entire useful life. How many digital workplaces are there? What do they cost? How can the expense of each asset be monitored and allocated correctly? These are just some of the questions that need to be taken into account.
In practice, IT management and financial management are usually run separately, often with negative consequences: processes along the technology lifecycle lack transparency, the IT, accounts, and procurement departments struggle with a heavy administrative burden, and potential savings remain untapped.
When it comes to managing technology investments, huge optimization potential can be unlocked if companies choose a concept that links the technological and administrative spheres. With this type of concept, technical data about asset type, features, and consumables flows to a central point together with financial data regarding leasing costs, funding periods, and cost centers. This brings transparency to the processes along the technology lifecycle and enables the efficient and target-oriented management of technology investments, for example in the digital workplace.
Companies looking to embark on such an undertaking are well advised to consult an experienced partner who has wide-ranging expertise in funding and managing technology investments throughout the IT lifecycle, and who offers reliable advice to support the development of optimization plans. In addition to the provision of harmonized, state-of-the-art hardware and software, and the optimization of processes, the implementation of a digital workplace culture is a key element. Service providers such as CHG-MERIDIAN can help to identify the requirements of the various stakeholders and integrate them into a customized business concept.