Simple contracting for maximum efficiency
A good relationship
Care Facility Marente has been responsible for the care of residents of the Rijn, Duin and Bollenstreek for more than 100 years. From home care to caring for patients in a facility, from rehabilitation to counseling in dementia. Their services are highly personal and the employees are committed to the values: optimistism, collaboration and entrepreneurship. With their 2,500 employees, they support around 22,000 members.
The Requirement
CHG-MERIDIAN and Care Facility Marente have had good contact for several years, and it is precisely that good contact that became the basis of this fruitful and successful collaboration. The need for new smartphones became increasingly stronger from the organization and the staff due to further digitization and Marente was looking for a good partner to handle to project. The group of care providers who assist patients on location needed a renewal of their smartphones. In the past, the management of the mobile assets was taken care of internally, which led to great pressure on the IT department. This threatened to delay the further digitization of the organization. It is in everyone's interest that employees can work as efficiently as possible, partly by having well-functioning tools. The rigging and execution of the processes for the preparation and release of hundreds of smartphones in a very dynamic organization such as Marente, was a project for which Marente clearly needed external expertise.
The Solution
It soon became clear to Marente that there was more to it than just selecting the new devices. "CHG-MERDIAN has not only provided the financing, but also the combination with the services, where real value has been added," says Jan Keijzer, IT Manager at Marente. “CHG-MERIDIAN thinks along with you about the steps to be taken. From rolling out and taking over the old devices to data security and registration of the various users. Thanks to the expertise of CHG-MERIDIAN and the close cooperation with the IT department of Marente, the process was thoroughly prepared.”
At the request of Marente for an accelerated rollout of the
first 150 phones, CHG-MERIDIAN responded quickly and flexible. At the same
time, we used this issue as the first test phase, which showed that the timingslots
for the phone swap could be shortened. In addition, together with Marente, we
came to the conclusion that communication with employees could be further
optimized. Together we thought about an operational step-by-step plan with
pre-communication and personal support during the rollout. Throughout the
entire process, thanks to TESMA®, it was easy to control all costs, allocate
the right cost centers and keep the CMDB clean. Marente has consciously opted
for this approach so that in the future all employees can continue to work with
the latest technologies.
